• How I can check my card balance?

    For balance enquiry and expiry, customer can call local call center or check on homecentre.com or  can come to store to get the information either from POS or Customer Service Counter or from Home Centre Gift Card APP.

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  • How will the amount be refunded for the returned items which I paid for with my Gift Card?

    Items purchased online with the Gift Card are refundable to My Credit in the registered user's account and as a refund voucher for non-registered users. 

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  • Can I return a Gift Card?

    Gift Card sold cannot be returned or refund.

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  • My Gift Card is damaged/defaced. What do I do?

    Mutilated or defaced Gift card /s will not be honored.

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  • What shall I do in case I lose my Gift Card?

    No replacement / compensation are permissible /payable for lost Gift Card.

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  • Can I redeem the part value of the Gift Card?

    This Gift Card can be redeemed for part value.

    Should the purchase value exceed the value of the Gift Card, the differential value should be paid by the customer who redeems the Gift Card.

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  • Can I exchange my Gift Card for cash?

    This Gift Card cannot be exchanged for cash either in full or part.

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  • Where can I redeem my Gift Card?

    This Gift Card is redeemable ONLY at Home Centre Stores and homecentre.com within KSA

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  • How long is my Gift Card valid?

    This Gift Card is Valid for one year (12 Months) from the date of issue or last reloads.

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  • Gift Card Terms & Conditions
    1. This Gift Card is Valid for one year (12 Months) from the date of issue or last reloads.
    2. This Gift Card is redeemable ONLY at Home Centre Stores and homecentre.com within KSA
    3. This Gift Card cannot be exchanged for cash either in full or part.
    4. This Gift Card can be redeemed for part value.
    5. Should the purchase value exceed the value of the Gift Card, the differential value should be paid by the customer who redeems the Gift Card.
    6. No replacement / compensation are permissible /payable for lost Gift Card.
    7. Mutilated or defaced Gift card /s will not be honored.
    8. Home Centre reserves the right to alter any /all the terms and conditions of this Gift Card at any time without prior notice. Any dispute shall be referred to Landmark Arabia Home Centre Division (The Company) and the decision of the Company shall be final. 
    9. All disputes are subject to Saudi Jurisdiction and the losing party shall pay all the cost and expense occur by the other party in such case.
    10. Gift Card sold cannot be returned or refund.
    11. Items purchased by the Gift Card are refundable to the Gift Card only as per the refund and exchange policy of the store.
    12. For balance enquiry and expiry, customer can call local call center or check on homecentre.com or can come to store to get the information either from POS or Customer Service Counter or from Home Centre Gift Card APP
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