I have other questions about returns, refunds and cancellations. Who can I call? Hiren Parmer November 10, 2017 08:43 Updated Follow Our Customer Support team is here to answer your questions between 9:00 AM and 9:00 PM, Sunday to Thursday. Call us on 800-123-HOME (800-1234663). Related articles I paid for an order using My Credit balance and then cancelled the order. What happens to my balance? Comments 0 comments Please sign in to leave a comment.