Articles in this section

• Are there products I cannot return online?
• Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
• What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
• What if I want to return part of an order that came with a voucher?
• My original order was SAR 200 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
• Can I exchange my purchase for another product?
• If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
• I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?
• What is My Credit?
• I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?